Industries and verticals
Critical, decision-making, document-driven, and high-volume processes, including regulated ones — where compliance and auditing are mandatory, costs are tracked, and baselines are in place, even if not formally recognized.
Example areas
Budgets, maturity, and regulatory requirements differ significantly between processes. This situation favors companies that provide strong audit evidence and data to improve processes.
A vertical with high AI investment and little perceived impact so far, with room for automation and improvement in claims, underwriting, and operations.
Back-office operations with a high volume of documents and explicit rules on the autonomy of AI agents — CFM Resolution 2.454/2026 treats the degree of autonomy as a risk-classification factor.
The high demand for AI in the sector is well documented: 42% of São Paulo manufacturers look for AI consulting, while only 5.5% use agents.
Large product catalogs and document-intensive processes — naturally aligned with continuous efficiency improvement, as volumes are already measured and unit costs are monitored.
Back office and middle office are important operational areas across all verticals, with great opportunities for AI agents. Processes in these areas have regulatory and compliance needs that are often far greater than those of the core business itself.
Large catalogs, a contract with every author, and monthly royalty statements: publishing operations are document-heavy, recurring, and increasingly read by machines, from online bookstores to AI assistants.
Agentic markets
The first agents represent one side only: the buyer who searches, compares, and asks. They choose among offers the company put together in advance. The bigger shift comes when the company has its own agent, one that answers, adjusts, and builds the offer together with the buyer's. AInda builds that side. And that is where governance becomes the critical path: an agent that makes offers on a company's behalf needs an owner, defined authority, measured cost, and a record of every negotiation.
The distinction between agentic participants and agentic markets comes from Sangeet Paul Choudary, “Agents — and their better half” (Oct 2026).
AInda does not act directly when decisions require definitive clinical or legal judgments, or regulatory discretion. In these cases, agents prepare and package evidence, and decisions remain with identified people, who sign them on an audit record.