Retail and logistics
Large product catalogs and document-intensive processes — naturally aligned with continuous efficiency improvement, as volumes are already measured and unit costs are monitored.
Processes fit for AI agents
- Order processing
- Ticket handling and after-sales
- Receiving and returns checking
- Marketplace and acquirer reconciliation
Examples of units of work
- Order processed
- Ticket resolved without escalation
- Invoice or entry reconciled
Recommended Skill Pack
Order processing and reconciliation
Order received from the sales channel
Validate customer data, payment, and stock
- Consumer Protection Code · LGPD, art. 20
Refusal or cancellation: an identified person decides
An identified person decides
Issue the invoice and release for shipping
Order processed
Billable unit
Evidence
When the other side has an agent
A shopper's agent reads catalog, price, and delivery time. The retailer's agent can adjust shipping, delivery dates, and return terms within the commercial policy.
Compliance
Compliance standard examples
- LGPD, art. 20 (Brazil's data protection law)
- The data subject's right to review a decision made solely by automated processing.
- Consumer Protection Code
- A decision affecting a consumer needs a record and a path to human review.
Our read
It's the vertical where costs per unit of work and per transaction, as well as margins, are easiest to compare with current values — and therefore where the conversation about performance-based contracts starts earliest.