Step 3 · Operate and Answer

Operation is the center, not the end of our engagement.

There is no “launch and forget” in agentic operation. Without instrumentation and measurement, errors build up, leading to agents being abandoned. This is the step where AInda answers for the outcome and implements continuous improvements.

Entry point

Managed AgentOps

What it unlocks

Continued value of AI agents.

What you get

Continuous operation of the AI agents team under a subscription model, with behavior and performance SLAs. Includes monitoring and issue resolution; analyzing root causes of drift; adjusting prompts, contexts, tools, and routing; managing model continuity when vendors deprecate versions or better alternatives emerge; AI FinOps, consumption governance as an ongoing discipline, with budgets, model routing by step, and cost per task; quarterly revalidations; and deactivations as scheduled routines. Each adjustment cycle increases the success rate and reduces human intervention — and that becomes an argument for expanding delegated authorities.

Explicit exclusions by contract: unavailability of client or third-party systems, volume variations above thresholds, changes in regulations, changes in internal policies, configuration drifts introduced by third parties, and delays in approving human gates

Operate within defined authority

What the agent may do, up to what limit, and who answers for it.

Measure what happened

Accuracy, human intervention, and cost per task.

Revalidate every quarter

An identified person decides, with the track record on the table.

Revise the authority

Raise, keep, or reduce.

Autonomy that creates value. Control that creates scale.

↺ The cycle starts again, with the revised authority.

Agent authority only grows with a measured track record and the decision of an identified person, and it can also shrink.

How it is measured

By SLA indicators, reported monthly with historical series and comparison against baselines.

How long it takes

A recurring contract, typically twelve months, with quarterly revalidation.

Who it is for

COO, CIO, and process owners who have AI agents in production.

of organizations had at least one AI agent-related incident in 12 months — with data exposure in 61% of cases and operational disruption in 43%Cloud Security Alliance26% / 36%have real-time visibility of AI cost and direct control over token consumptionKPMG, Global AI Pulse Q2 2026

Outcome per unit of work and process improvement

What it unlocks

Full ROI potential.

What you get

Payment for work done, rather than for hours or licenses. The units of work are concrete and auditable — invoices reconciled, contracts reviewed, claims triaged, credit applications analyzed, medical bills audited, tickets resolved, pull requests reviewed — and each carries four numbers presented to the client: token cost, infrastructure cost, human intervention rate, and success rate.

Unit-of-work pricing: a price per reconciled invoice, reviewed contract, or resolved ticket, offered once the process is instrumented, the baseline is measured, and we know the unit's four numbers
A results obligation only under three conditions: a baseline measured and accepted in the contract, one quarter of proven operation under AgentOps, and a contractual exposure cap
If any is missing, the contract is a best-efforts commitment, in writing

A baseline measured and accepted in the contract

Comes from · Agentic Sprint Zero

And

At least one quarter of proven operation under AgentOps

Comes from · Managed AgentOps

And

Contractual exposure caps

Comes from · Authority and Delegation Matrix

All three: a results obligation

Within the caps.

One missing: a best-efforts commitment

Stated in the contract, not implied.

All three must be in place at the same time. Each comes out of an earlier offering, which is why a results obligation comes in steps.

How it is measured

Volume of units of work delivered within the SLAs and cost per unit relative to the baselines.

How long it takes

Runs alongside the operations contract, assessed quarterly.

Who it is for

CFO and COO. It is the model that delivers optimal budget returns without transferring unmeasured risk to either party.

of CFOs name cost uncertainty as their single biggest internal concern with AI useDeloitte CFO Signals Q2 2026

Agentic nearshoring

What it unlocks

Agentic execution capacity — scarce and expensive in the US market — operating in a compatible time zone and maintaining audit discipline.

What you get

Dedicated agentic squads, operating in the Americas time zone, invoiced in dollars, with the same methods, the same gates, and the same audit discipline applied in Brazil. The client contracts the operating capacity of an agent team, not human work billed by the hour: squads answer for agents' behavior and performance indicators.

How it is measured

By the SLA indicators of the agent team under outsourced responsibility and by the cost per unit of work delivered.

How long it takes

A recurring contract, scoped per AI agent team.

Who it is for

Software companies, agencies, and international clients that need managed agentic execution without building their own team.

Outsourced agentic execution, Americas time zone

Build-Operate-Transfer: the exit is part of the offering

What it unlocks

The freedom to change suppliers without lock-in.

What you get

All AInda services can be contracted on a build, operate, and transfer basis. The transfer is not a concession negotiated at the end of the contract: it is a deliverable defined at the beginning, with a deadline and knowledge transfer. The client receives the agents, the skills, the executable policies in an open standard, the evidence, the runbooks, and the operational documentation. The console of AInda Controle (our control layer) is not part of the standard transfer; it can be licensed under specific contracts. The goal is for the agentic capacity to become a client asset — without lock-in with a supplier.

How it is measured

Deadline and completeness of the transfer against what was defined at the start, and the client team's ability to run the agentic operation without external support.

How long it takes

Defined in the contract, from the start of the engagement.

Who it is for

Those who want ambition without lock-in — and who negotiate the exit terms up front, with full clarity.

say switching their main AI vendor or model would be difficult; 91% do not fully understand their dependenciesIBM Institute for Business Value

SLA

Five contracted indicators, not infrastructure metrics.

Success rate per process, human intervention rate, resolution time, maximum cost per unit of work, and incident containment time. Each with values agreed per process.

Unit of work
Record of each execution
AInda Controle (our control layer)
The five indicators

01Accuracy rate per process: Correct outcomes over total processed.
02Human intervention rate: Cases that required unplanned human action.
03Resolution time: Average time from intake to case completion.
04Maximum cost per unit of work: Cap per unit, measured monthly.
05Incident containment time: From detection to stopping the effect.

Values agreed per process and reported monthly, with a historical series and a baseline.

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